Privacy Policy

Caura Innovation Ltd. and its affiliates ("Caura", "we", "us", or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platform and services (collectively, the "Solution").

Please read this Privacy Policy carefully. By accessing or using the Solution, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Solution.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (email address, password)
• Use our chat and messaging features (conversation content, messages)
• Provide feedback or contact us (name, email, message content)
• Configure preferences and settings

1.2 Information Automatically Collected

When you access and use the Solution, we automatically collect certain information, including:

• Usage Data: Information about your interactions with the Solution, including features used, time spent, and actions taken
• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring website addresses
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

1.3 Information from AI Interactions

When you interact with our AI features, we collect and process:

• Conversation Data: Messages you send and receive through the Solution
• Memory Data: Information extracted from your conversations to provide personalized experiences
• Context Information: Session history and contextual data used to improve AI responses

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Solution: To operate, maintain, and improve the Solution's functionality
• Personalization: To customize your experience and provide personalized responses and recommendations
• Communication: To send you updates, notifications, and administrative messages
• Analytics and Improvement: To analyze usage patterns, improve our AI models, and develop new features
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research and Development: To improve our AI models and develop new features (using anonymized and aggregated data)

3. AI and Machine Learning

3.1 Memory Extraction

Our Solution includes an intelligent memory extraction feature that analyzes your conversations to extract and remember key information, such as:

• Personal preferences and interests
• Important facts and information you share
• Context about topics you discuss
• Relationships and connections you mention

You can control memory extraction through your privacy settings. When enabled, this feature helps provide more contextual and personalized AI responses.

3.2 Third-Party AI Services

The Solution may use third-party AI services (such as OpenAI, Anthropic, and Google) to process your conversations. When you interact with the Solution, your messages may be sent to these providers for processing. We carefully select providers that maintain strong privacy and security practices.

3.3 Model Training

We may use anonymized and aggregated conversation data to improve our AI models and the Solution's performance. This data is stripped of personally identifiable information before use in model training.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• AI and machine learning service providers
• Analytics and monitoring services
• Customer support and communication tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and breach notification procedures

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Solution and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention periods may vary depending on the type of information and the purposes for which it is processed:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Conversation Data: Retained according to your configured retention settings (default: indefinitely)
• Memory Data: Retained according to memory lifecycle policies and your privacy settings
• Log Data: Typically retained for 90 days for security and troubleshooting purposes

You can manage your data retention preferences in your account settings. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or security purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@caura.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

The Solution is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law, including through the use of standard contractual clauses or other approved transfer mechanisms.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Solution:

• Essential Cookies: Necessary for the Solution to function properly
• Functional Cookies: Enable enhanced functionality and personalization
• Analytics Cookies: Help us understand how you use the Solution
• Advertising Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Solution.

11. Third-Party Links

The Solution may contain links to third-party websites or services that are not owned or controlled by Caura. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of the Solution after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: